Right of retraction. Satisfied or reimbursement
Netsportique allows you 7 days to return a product that you find unsatisfactory, starting from the date of delivery of your package. In the case of return of the product between the first and the seventh day, this right of retraction is exerted without penalty, with the exception of the expenses of return. You can return this product at your expense, along with your invoice. We ask that you return the goods via registered/tracked post and to subscribe to insurance from the carrier for the market value of the products. This is particularly necessary in case of theft or loss of this merchandise by their services. In all cases the return is made at the expense of the consumer, except of course if the wrong product was sent.
This right of return can only be accepted for products in their original state and complete (packaging, accessories, instructions ...). Items returned incomplete, damaged or dirtied by the Customer are not included.
In case of refund, if the product is returned within seven days from its delivery to you, Netsportique will reimburse you in cash, by bank transfer in the case of payment by credit card, or by cheque or bank transfer in other cases. Netsportique agrees to reimburse you no later than 30 days following the date on which you exercised your right of retraction. All goals and custom products cannot be returned or exchanged. Netsportique is not responsible in case of delay in the delivery of the products caused by the carrier. Netsportique ensures the first delivery to the customer. If this delivery cannot be made by the fault of the customer (incorrect address, refusal of the product...) then the costs of the second delivery will be charged. Before refusing a parcel that is being delivered, please call us because it may incur additional delivery charges.
For any parcel return, you must return it by post (or other carrier)
Please note that the shipping costs are undertaken by the customer in the outbound except in case of non-compliance of the product.